1. Shipping Areas

We currently ship only within the United States. We use trusted shipping providers to ensure that your order arrives in a timely and secure manner.

2. Order Cutoff Time

All orders must be placed before 2:00 PM EST for same-day processing. Orders placed after this time will be processed on the next business day. Orders are not processed on weekends or public holidays.

3. Order Processing Time

Processing Time: Once you place your order, it will be processed within 1-2 business days. During holidays or high-demand periods, processing may take a little longer. We will notify you if there is any delay in processing your order.

4. Shipping Costs

We offer a flat-rate standard shipping fee of $6.99 for all orders within the United States. This shipping rate applies to all products, including Lipsticks, Moisturizers, Perfumes, and Skincare.

5. Estimated Delivery Time

• Standard Shipping: Estimated delivery time is 5-7 business days after your order has been processed and shipped. Please note that delivery times may vary depending on your location.
• Holiday and Peak Periods: During busy seasons such as holidays or sales events, shipping times may be slightly longer.

6. Shipping Partners

We partner with reputable shipping carriers including USPS, UPS, and FedEx to deliver your orders. Depending on your location and the carrier’s service availability, your order may be shipped via one of these providers.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track the status of your order by visiting the carrier’s website and entering the tracking number provided. We will also send you updates on the status of your shipment.

8. Accuracy of Shipping Address

Please ensure that the shipping address you provide is accurate. DAVID MARCEL HARRIS LLC is not responsible for any delays or issues caused by incorrect or incomplete addresses. If there is an issue with your address, please contact us immediately at support@romsucces.com, and we will assist in correcting it.

9. Delivery Confirmation

Once your order has been delivered, you will receive a delivery confirmation email. This email will notify you that the order has been successfully delivered to the address provided.

10. Delays in Shipping

Occasionally, shipments may experience delays due to reasons beyond our control, such as severe weather, holidays, or logistical issues with shipping carriers. In such cases, we will notify you of the delay and provide updated delivery estimates.

11. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue. Depending on the situation, we will either issue a replacement or a full refund for lost or damaged items.

12. Orders with Multiple Items

In the case of orders with multiple items, we may ship items separately depending on availability. You will receive individual tracking information for each part of your order as it ships.

13. Undeliverable Orders

If your order is returned to us due to an undeliverable address, we will notify you and work with you to correct the issue. Additional shipping charges may apply for reshipment.

14. Changes and Cancellations

If you need to make changes to your order or cancel it before it has been processed, please contact us at support@romsucces.com as soon as possible. Once the order has been processed and shipped, we are unable to modify or cancel it.

15. Holiday Shipping

During peak holiday seasons such as Christmas, New Year’s, Valentine’s Day, and Mother’s Day, delivery times may be longer than usual. We recommend placing your orders as early as possible.

16. Customer Support

Email: support@romsucces.com

Business Hours: Monday to Friday, 8:00 AM – 5:00 PM EST

17. Updates to Shipping Policy: We may update our shipping policy from time to time. Any changes will be communicated through our website or via email.