1. Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

• The product must be unused and in new condition.
• It must be returned with original packaging (if applicable), including tags and labels.
• Items must be free from any signs of wear or use.

2. Timeframe for Returns

You must request a return within 60 days from the date of receipt of your order. Any requests made after this period will not be accepted.

3. Products Eligible for Return

The following types of products are eligible for returns: Lipsticks, Moisturizers, Perfumes, and Skincare products. These items can be returned provided they meet the conditions stated above.

4. Products Not Eligible for Return

• Items that have been used or are damaged.
• Products that are missing original packaging, tags, or labels.
• Personalized or customized products.

5. How to Request a Return

To initiate a return, please contact our Customer Support Team at support@romsucces.com. Provide the order number and reason for the return. Our team will guide you through the process.

6. How to Send the Product Back

Once approved, repack the product securely in its original packaging. Include a copy of the receipt. Send the product to the address provided by our team. We recommend using a trackable shipping service.

7. Shipping Costs for Returns

Return shipping is the customer’s responsibility. We do not charge processing or restocking fees. If the return is due to a faulty item or our error, we will cover the return shipping costs.

8. Refund Process

Refunds are issued to the original payment method within 7-10 business days after the product is received and inspected. Bank processing may take an additional 3-5 business days.

9. Product Exchange

Return the original product according to the guidelines. Once we receive the item, you can place a new order for the desired product.

10. Damaged or Defective Products

Contact us within 7 days of receiving the item with a photo of the damage. We will offer a replacement or a full refund.

11. Incorrect Items Received

If you receive the wrong product, contact us immediately. We will arrange the return and send the correct product at no additional cost.

12. Delayed or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank first. If still missing, contact support@romsucces.com.

13. Order Cancellations

Cancellations are only possible if the order has not been processed. Once shipped, please follow the return process.

Contact Information

Email: support@romsucces.com

Business Hours: 8:00 AM – 5:00 PM EST (Mon – Fri)