Q: What types of products do you sell?

A: We offer a wide range of beauty products, including Lipsticks, Moisturizers, Perfumes, and Skincare. All our products are carefully selected to provide high-quality skincare and beauty experiences.

Q: How do I place an order on your website?

A: To place an order, simply browse our product catalog, select the items you’d like to purchase, and proceed to checkout. You’ll be prompted to provide your shipping information and payment details to complete your order.

Q: Do you ship internationally?

A: Currently, we only ship within the United States.

Q: What payment methods do you accept?

A: We accept payments via PayPal and all major credit/debit cards, including Visa, Mastercard, American Express (Amex), and Discover through the PayPal gateway.

Q: Is my payment information secure?

A: Yes, your payment information is processed securely through PayPal’s SSL encryption, ensuring your details are protected during the transaction.

Q: When will I be charged for my order?

A: You will be charged immediately after placing your order. If there is an issue with your payment, we will notify you via email.

Q: How long will it take for my order to arrive?

A: Orders are processed within 1-2 business days, and delivery typically takes 5-7 business days from the time of shipment. Shipping times may vary depending on your location.

Q: How much does shipping cost?

A: We offer a flat-rate shipping fee of $6.99 for all orders within the United States.

Q: How can I track my order?

A: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier’s website (USPS, UPS, or FedEx).

Q: Can I change or cancel my order after it’s been placed?

A: You can request to cancel or change your order before it is shipped. Please contact us immediately at support@romsucces.com to request any changes. Once the order has shipped, it cannot be modified or canceled.

Q: How do I update my shipping address?

A: If you need to change your shipping address, please contact us immediately before your order is processed. After shipment, we are unable to change the address.

Q: What should I do if I receive a wrong or damaged item?

A: If you receive the wrong item or your product is damaged, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund, depending on the situation.

Q: What is your return policy?

A: We offer a 60-day return policy for unused and unopened products. To return an item, please contact our customer support team to initiate the return process. Refer to our Return & Refund Policy for full details.

Q: How long does it take to receive a refund?

A: Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to your original payment method.

Q: What should I do if I receive a damaged or defective product?

A: If your product arrives damaged or defective, please contact us within 7 days of receiving it. We will arrange a replacement or refund for the damaged product.

Q: How do I know if a product is available in my preferred color or size?

A: Product availability is displayed on each product page. If your desired color or size is out of stock, you may sign up to receive a notification when the product becomes available again.

Q: Are the products displayed on your website the same as the ones I will receive?

A: We strive to accurately represent our products on the website. However, slight variations in color, size, or appearance may occur due to factors like lighting conditions or differences in screen displays.

Q: Can I get more information about the ingredients or materials used in your products?

A: Yes! Detailed information about ingredients and materials is available on the product page. If you need additional information, feel free to reach out to us.

Q: How can I contact customer support?

A: You can contact our customer support team by emailing support@romsucces.com. We are available to assist you with any questions or concerns during our business hours:
Business Hours: 8:00 AM – 5:00 PM EST (Mon – Fri)