1. Order Processing Overview

Order Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. Processing time includes verifying payment, packing, and preparing the order for shipment.

Order Cutoff Time: The cutoff for same-day order processing is 2:00 PM EST. Orders placed after this time will be processed on the following business day.

2. Requesting Order Cancellation

You may request to cancel your order under the following conditions:

• Before Shipment: You can cancel your order as long as it has not yet been processed or shipped. If your order is still in the processing stage, please contact us immediately at support@romsucces.com to request a cancellation.
• After Shipment: Once your order has been shipped, it can no longer be canceled. However, you can follow our Return & Refund Policy to return the product once it arrives.

3. Requesting Order Changes

If you need to make any changes to your order before it is shipped, we can accommodate the following adjustments:

• Change Shipping Address: If you need to update your shipping address, please contact us immediately at support@romsucces.com. Address changes are only allowed before the order is shipped.
• Change Product or Quantity: If you’d like to change the product(s) or the quantity in your order, please contact us as soon as possible. We can make changes only if the order has not been processed yet.

Please note that once the order is marked as “shipped,” we cannot make any changes.

4. Changing Shipping Address

If you need to update the shipping address on your order, please do the following:

• Before Shipment: Contact our customer support team at support@romsucces.com immediately. Provide your order number and the updated address.
• After Shipment: If the order has already been shipped, we are unable to modify the address. You may need to follow our Return & Refund Policy if there is an issue with the delivery.

5. Shipped Orders

Once an order has been shipped, no further changes or cancellations can be made. If there is an issue with the product upon receipt (e.g., damaged, incorrect, etc.), you can initiate a return or exchange under our Return & Refund Policy.

6. Duplicate Orders

If you accidentally place a duplicate order, please contact us immediately. If the duplicate order has not yet been processed or shipped, we will cancel the extra order. If it has already been shipped, you will need to follow our return policy.

7. Payment Issues

If there are issues with payment (e.g., failed transactions, incorrect payment methods), we will notify you via email. Please check your payment details, and if necessary, provide an alternative payment method. If we cannot process your payment, we will cancel the order.

8. Product Availability Changes

If a product is out of stock or unavailable after your order has been placed:

• Backordered Products: We will notify you via email and offer the option to either replace the item with another product, refund the item, or cancel the item entirely.
• Refunds: If you choose a refund, the payment will be processed according to our Return & Refund Policy.

9. Fraud Prevention and Security Checks

To protect both parties from fraudulent activity, we conduct security checks on all orders. If there is suspicious activity on your order or payment, we may contact you for additional verification or cancel the order entirely. We may also use third-party tools to assess the legitimacy of the order.

10. How to Request a Change or Cancellation

If you would like to request a change or cancellation, please follow these steps:

• Contact Customer Support: Send an email to support@romsucces.com as soon as possible with the following details: Your order number; The changes or cancellation request (e.g., change of address, product, or cancellation); Any relevant explanation for the request.
• Wait for Confirmation: Our team will confirm whether the change or cancellation is possible based on the current order status. We will respond within 1-2 business days.

11. Customer Support

For any questions regarding order changes, cancellations, or issues, please contact our Customer Support team:

Email: support@romsucces.com

Business Hours: 8:00 AM – 5:00 PM EST (Mon – Fri)