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Cancel / Change Order Policy
Store: Romsucces
Website: romsucces.com
Last Updated: July 13, 2026
Summary
- Orders may be canceled or changed before fulfillment begins.
- Please contact us as soon as possible after placing your order.
- Requests are processed on a first-come, first-served basis.
- Changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
- If cancellation is approved after payment, a full refund will be issued to the original payment method.
- If an order has already shipped, customers should follow our Return & Refund Policy after delivery.
1. Order Cancellation
Customers may request to cancel an order after it has been placed by contacting our Customer Support team as soon as possible.
We will make every reasonable effort to cancel eligible orders before fulfillment begins. However, submitting a cancellation request does not guarantee that the order can be canceled.
2. Order Changes
Customers may request changes before the order enters fulfillment.
Subject to availability, we may be able to update:
- Shipping address.
- Recipient information.
- Contact email address.
- Product quantity.
- Product variant (when available).
Once fulfillment has started, we cannot guarantee that any changes can be made.
3. Orders That Cannot Be Changed or Canceled
Requests may be declined when:
- The order has entered fulfillment.
- The shipping label has already been created.
- The package has been transferred to the shipping carrier.
- The order has already been delivered.
If the order has already shipped, customers may request a return after delivery according to our Return & Refund Policy.
4. How to Request a Cancellation or Change
Please contact us immediately with the following information:
- Order number.
- Customer name.
- Email address used for the purchase.
- Description of the requested cancellation or change.
Requests should be sent to:
Email:
support@romsucces.com
5. Refunds for Approved Cancellations
If a cancellation request is approved before shipment, any payment received will be refunded to the original payment method.
Approved refunds are generally processed within 7 business days. Financial institutions may require additional processing time before the funds appear in your account.
6. If Your Order Has Already Shipped
Orders that have already been shipped cannot be canceled.
After delivery, eligible customers may request a return under our Return & Refund Policy, including the applicable return conditions and timelines.
7. Example
Example: A customer places an order at 10:00 AM and requests cancellation at 10:20 AM before fulfillment begins. If the order has not entered processing, it may be canceled and a full refund will be issued.
If the package has already been shipped, the cancellation request cannot be completed. The customer may request a return after receiving the order if the item qualifies under the Return & Refund Policy.
8. Customer Responsibilities
- Review your order carefully before submitting payment.
- Provide accurate shipping and contact information.
- Notify us immediately if you discover an error.
- Monitor your email for updates regarding your request.
9. Privacy
Information submitted with cancellation or change requests is used only to identify your order, process your request, provide customer support, prevent fraud, and comply with applicable legal obligations.
Our website may use cookies and similar technologies for security, website functionality, analytics, and customer experience. Additional information is available in our Privacy Policy and Cookie Policy.
10. Contact Information
Store: Romsucces
Website: romsucces.com
Email: support@romsucces.com
Business Address: 436 Thompson St Fl 2, Stratford, CT 06615-5507, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM Eastern Time (ET)